Crate's Lake Country Boats recently achieved a perfect customer satisfaction score from Regal Marine Industries, earning the Orillia, ON-based dealership the company's acclaimed Global CSI award.
In the satisfaction category, Crate's Lake Country Boats finished the 2008 model year with a perfect score of 100 percent, ranking the dealership at the top of list of
Regal dealers from across the United States and Canada.
“The Crate family is really an extension of what we are about at Regal,” said
Duane Kuck, president and CEO of Regal Marine Industries. “They continually focus on the end user as the focal point of all they do and in turn, its sales volume takes care of itself.”
Additionally, according to Regal Marine Industries, the award in customer satisfaction comes at a time when the dealership is also experiencing impressive sales growth as Crate Lake Country Boats was ranked 14th in Regal's top 20 sales list for the 2008 model year.
“We've always been focused on customer satisfaction as our highest priority,” said Crate's fourth generation owner, Dan Crate. “This award validates all the time and effort our entire team spends in creating an enjoyable, hassle-free boating experience for our customers. It is the reason we exist, really, and it's at the top of everything we do – from sales to service, right down to the way we greet customers when they come through the front door. We're just so extremely honoured to be at the top of their list.”
For more information about Crate's Lake Country Boats visit www.crateslakecountryboats.com.