The Thomaston, Maine-based Marine Systems Training Center has announced a number of new training opportunities this month which may be of interest to Canadian marine industry professionals. Program details include:
March 10, 2010
The half-day seminar will include a brief discussion on the evolution of lighting from incandescent bulbs to LEDs. Power conservation, heat reduction, and extended LED life will be explained and discussed, along with the basics of creating a lighting plan, how to choose the correct fixture for the application, and how to choose and install the correct dimmer. There will also be interactive demonstrations to show the features and benefits of these lights which will help your customer move toward having a 'greener' boat.
The instructors will be Mike Moriarty, Lighting Engineer,
Colby Chevalier, Lighting Account Manager and Willie Rodday, Regional Sales Manager – New England – all from lighting manufacturer Imtra Corporation.
March 23, 2010
Propellers and Propulsion
This class will take the mystery out of propellers for service technicians, sales and customer service staff who may need to advise customers on propeller selection and/or repair. Topics include: how propellers work; propeller materials; how propellers are made; propeller problems; how propellers are repaired; computer tuning and the importance of ISO-class tuning; and propeller shaft failures. Instructor Larry Kindberg is president and owner of AccuTech Marine Propeller, Inc.
March 25, 2010
Customer Service From The Top Down
This session will look at the triangle of expectations that exist between the customer, the employee and the business. Communication must be clear in all directions. You will be given scenarios to practice your listening techniques and ability to identify the key issues for the customer. It is suggested that supervisors and employees attend this session together to gain a better understanding of the customer service team dynamics and how they can work for your company. One of the most important topics covered will be how to keep your cool when things turn ugly. Additional topics will include: A definition of customer service; the triangle of expectations; communication and listening skills; resolving vs. responding to customers; keeping your cool; setting customer service expectations for all your employees; customer service for dealerships; and effective customer service surveys.
Instructor Linda Buckmaster has been Employment and Training Coordinator for Women, Work and Community for 15 years, and she teaches communication in the University of Maine System. Norm Pierce, President, Pierce Yacht Company, will talk about the philosophy that 'customer service is everybody's job.”
March 31, 2010
Whether your an old hand that's having trouble making estimated prices match up with real costs or a newbie who is feeling a little daunted by the whole process, this course will be a help. Service managers, service writers, technicians or anyone in your company who is or will soon be responsible for creating and/or managing estimates should attend. Topics include: finding the job; estimating the job; preparing the estimate; selling the estimate; and managing the estimate.
Instructor Steve Bunnell is a Certified Marine Surveyor and graduate of the Maine Maritime Academy, as well as a member of the Boards of Directors of ABBRA, Cape Cod Marine Trade Association and Maine Marine Trades Association – including service as President of both CCMTA and MMTA.
Full details are available on the Marine Systems Training Center website, at www.marinesystemstraining.com. To download the registration form directly click here.