In an effort to better serve prospective customers, MD Marine Insurance now offers a live chat function on its website. The insurance provider has improved its customer service experience so visitors can easily ask questions and discuss their insurance needs all while continuing to browse the website.
MD Marine Insurance believes adding live chat online support will resonate well with prospective new clients by providing helpful, simple and quick responses to their inquiries. The company says that 90 percent of customers consider the live chat function helpful (according to an ATG Global Consumer Trend study).
Live chat becomes the latest technology tool MD Marine has added to its collection. Just this past January, the company improved its claims service with the launch of a new website offering an updated Quick Quote system.
MD Marine Insurance is a division of McLean and Dickey Ltd. The company's team of experts work from its Orillia head office and as well as Montreal and Calgary regional offices.