MyTaskit, West Palm Beach, Florida, provider of a task sharing and service coordination platform, has added 11 new marine businesses users of its MyTaskit Pro. MyTaskit allows Service professionals to view customer task requests online, communicate with owners and captains, respond to inquiries, secure approvals and offer updates.
The new customers, specializing in boat and yacht repairs, marina services and boat sales across Canada and the United States, will be using the solution for online task coordination with their customers as well as to automate and optimize operational tasks. In addition, five current MyTaskit Pro users are converting to the MyTaskit Pro Cloud solution.
The 11 new customers are said to collectively do business with over 5,000 boat owners. MyTaskit Pro enables them to communicate directly with those customers online. Collectively, the marine businesses will be able to use the MyTaskit Pro Operations module to automate and optimize operational tasks with 150 service managers and technicians.
"MyTaskit enables the consumer and services worlds to efficiently and proactively initiate, track and transact business online through collaborative task sharing,' says Kevin Hutchinson, founder and CEO of MyTaskit. "When customers have a service issue, they can simply ‘Taskit' to their service pros. Service managers can also ‘Taskit' to field technicians or even subcontractors for complete coordination of service.'
Boating professionals who have signed up for MyTaskit Pro's service coordination functionality include Granville Island Boat Yard in Vancouver, BC; Hurricane Cove Marina in Miami, Florida; RMK Merrill-Stevens in Miami, Florida; Blue Water Yacht Sales in Baltimore, Maryland; Barnacle Bill's Marine Supply in Delmont, New Jersey; Glencove Marina in Lake Ozark, Missouri; SeaShine Boat Maintenance in Alameda, California; Barrier Island Marine in Charleston, South Carolina; Life Raft & Survival Equipment (LRSE) in Tiverton, Rhode Island;
CSR Marine in Seattle, Washington; and Oyster Bay Marine Center in Oyster Bay, New York.
Existing MyTaskit Pro customers that are converting to the hosted solution of MyTaskit Pro Operations Module (formerly known as DockMaster) include Southport Marina in Southport, North Carolina; Atlantic Yacht Basin in Chesapeake, Virginia; Beacon Point Marine in Cos Cob, Connecticut; Dargel Boats in Donna, Texas and CenterPointe Yacht Services in Milwaukee, Wisconsin.
Life Raft Survival & Equipment in Tiverton, R.I., signed up for MyTaskit Pro Coordination module because its customers prefer the convenience and simplicity of doing business online.
"One of the strongest features of MyTaskit Pro is the ability to drive new revenue by automatically reminding customers when to service their life saving equipment,' said Brian Flowers, VP Operations. "Prior to MyTaskit Pro, this was an arduous task. Now we have a single place for all internal and external communications about tasks performed on the equipment we service. In addition, MyTaskit Pro acts as a valuable historical record of all communications.'
My Taskit Pro offers service coordination and profile management for a subscription fee of US $79/user/month for service managers and US $59/user/month for field technicians. Discounts apply for businesses that require five or more licenses.