NMMA Names 29 CSI Award Winners at IBEX


The National Marine Manufacturers Association (NMMA) announced 29 recipients of the 2013 Marine Industry CSI Awards for excellence in customer satisfaction. Winners were also recognized at the Industry Breakfast held during  the International BoatBuilders' Exhibition and Conference (IBEX) in Louisville, Kentucky. The show runs until September 19.

"Customer satisfaction is critical to the success and growth of the recreational boating industry and its CSI award recipients that set the bar on delivering an exceptional customer experience,' notes Robert Newsome, Director of Engineering standards for NMMA.  "We applaud and thank these 29 manufacturers for their commitment to enhancing the boating lifestyle.'

The Marine Industry CSI Awards program honors participating manufacturers that actively measure customer satisfaction and pursue continuous improvement to better serve the customer. Award recipients achieved and maintained an independently-measured standard of excellence of 90 percent or higher in customer satisfaction over the past year, based on information provided by customers purchasing a new boat or engine during the period between April 1, 2012 and March 31, 2013.

Participating manufacturers must survey all new boat buyers during this period. For this reporting period, the program surveyed more than 50,000 consumers.

The following companies are being honoured with 2013 CSI Awards:

BAYLINER: Deck Boats, Sterndrive Bowrider Boats
 
BENNINGTON MARINE:  Pontoon Boats
 
BOSTON WHALER: Fiberglass Outboard Boats
 
CHAPARRAL BOATS: Deck Boats, Sterndrive Bowrider Boats, Sterndrive Cuddy and Express Boats
 
CYPRESS CAY: Pontoon Boats
 
FOREST RIVER MARINE: Pontoon Boats
 
FORMULA BOATS: Sterndrive Bowrider Boats
 
G3 BOATS: Pontoon Boats, Aluminum Outboard Boats
 
GODFREY PONTOONS: Pontoon Boats
 
GRADY-WHITE BOATS: Fiberglass Outboard Boats
 
HARRIS FLOTEBOTE: Pontoon Boats
 
HONDA MARINE: Outboard Engines
 
LUND BOATS: Aluminum Outboard Boats, Fiberglass Outboard Boats
 
MASTERCRAFT: Inboard Watersports Boats
 
MERIDIAN: Inboard Flybridge Sedans and Convertibles
 
MERCURY MARINE: Outboard Engines, Inboard Engines, Sterndrive Engines
 
MONTEREY BOATS: Sterndrive Bowrider Boats, Sterndrive Cuddy and Express Boats
 
MOOMBA BOATS: Inboard Watersports Boats
 
NAUTIQUE BOATS: Inboard Watersports Boats
 
POLAR KRAFT BOATS: Aluminum Outboard Boats
 
PURSUIT BOATS: Fiberglass Outboard Boats
 
REGAL MARINE: Deck Boats, Inboard Express Cruisers Boats, Sterndrive Bowrider Boats
 
ROBALO BOATS: Fiberglass Outboard Boats
 
SEA RAY BOATS: Deck Boats, Inboard Express Cruisers Boats, Sterndrive Bowrider Boats, Sterndrive Cuddy and Express Boats
 
SKEETER BOATS: Fiberglass Bass Boats
 
SUPRA BOATS: Inboard Watersports Boats
 
TIARA YACHTS: Inboard Express Cruiser Boats
 
VOLVO PENTA: Sterndrive Engines
 
YAMAHA OUTBOARDS: Outboard Engines