Ontario Dealer Recognized for Best Practices at MDCE

Hurst Marina, Manotick, Ontario, and nine US-based dealers were honoured with a new Best Practices Award created by the Marine Five Star Dealer Certification program (MFSDC). The award was presented at the Marine Dealer Conference and Expo, which opened earlier this week in Orlando, Florida.

"The Certified Dealers recognized with the MFSDC Best Practices Award strive to improve their operations in efficiency, profitability, customer satisfaction, growth and profitability,' said Terry Leitz, MFSDC Director. "The leadership of these dealers creates a culture of innovation and continuous improvement that serves as role models for the marine retail industry.”

According to the MFSDC, the Best Practices Award ‘recognizes the thoughtful and cost-effective ways to do business while maintaining quality and eliminating variability.' This year, the MFSDC also introduced the Employee Satisfaction award, established to honour Certified Dealers for their commitment to employee satisfaction (evaluated by their employees through a confidential survey).

Both awards recognize outstanding Marine Five Star Certified Dealers based on results from a confidential employee satisfaction survey and from the MFSDC certification business audit review from November 1, 2011 to October 31, 2012.

Based on Best Practices identified in certifications and continuations, these are MFSDC's top 10 Certified Dealers for best practices:

• First Place: The Great Outdoors Marine (Lavalette, West Virginia)
• Bass Pro Shop/Tracker Boat Center (Atlanta, Georgia)
• Candlewood East (Candlewood, Conneticut)
• Captain's Marine (Kalispell, Montana)
• Clark's Landing (Chester, Maryland)
• Clark Marine (Manchester, Maine)
• Fay's Marina (LaPorte, Indiana)
• Hurst Marina (Manotick, Ontario, Canada)
• Marine Max (Ft. Myers, Florida)
• Prince William Marine (Woodbridge, Virginia)

Based on results from a confidential MFSDC employee satisfaction survey these are the top 10 Certified Dealerships to work for:

• First Place: Schock Boats (Newport Beach, California)
• Airport Marine (Alabaster, Alabama)
• Chesapeake Whalertowne (Grasonville, Maryland)
• Hall Marine Group – Sea Ray Scout of Charleston (Charleston, South Carolina)
• MarineMax (Catawba Island, Ohio)
• Tracker Boat Center (Austin, Texas)
• Tracker Boat Center (Longview, Texas)
• Tracker Boat Center (Brainerd, Minnesota)
• Trudeau's (Portland, Oregon)
• Trudeau's Marina (Spokane, Washington)