Skyline Marina, Orillia, ON, has recently been honoured as a Sea Ray Ambassador Dealer for the 2009 model year.
“Reaching this status is challenging, time-consuming and requires considerable investment. We're very proud to have achieved Sea Ray Ambassador Dealer standing,” said Frank Farnsworth, general manager for Skyline Marina.
The Sea Ray Master Dealer, which was introduced in 1996 and the first standards-based certification program in the boating industry, has been refined over the years to provide customers with shopping, purchasing and ownership experience. The “Ambassador” status within the program is the highest level a marine dealership can achieve.
To qualify for this status, dealers must meet a set of customer-care and operational standards and also take on self-improvement efforts to meet those standards and submit to yearly on-site evaluations by an independent consultant. To maintain Ambassador Dealer status, dealerships must also be recertified every 12 months and the retail and service teams must undergo continuous factory-sponsored training to handle every aspect of their customers' boating needs.
Celebrating its 50th year in 2009, Skyline Marina is a long-time Sea Ray dealership and is one of only two Sea Ray authorized yacht dealers in the country.