Monterey Boats, Williston, FL, recently awarded its top 10 Customer Satisfaction Index (CSI) dealers, including two Ontario-based dealerships. Bayview Yacht Harbour in Portland, ON and Don Hyde Marine in Hagersville, ON were among the dealers recognized for earning high marks from their returned surveys for model year 2011.
“The NMMA CSI Program not only works to raise the bar in all aspects of customer service on the dealership level, it benefits all boat manufacturers who participate in the program by benchmarking their products,” said Sue Koehler, Monterey Boat’s Customer Satisfaction Coordinator.
The surveys rate dealers based on the customer’s sales and service experience. The National Marine Manufacturer’s Association (NMMA) administrates the survey process with the Avala Marketing Group providing the statistical data.
Monterey’s top ten CSI dealers:
1. Anchor Boat Sales – North East, Maryland
2. Bayview Yacht Harbour – Ontario, Canada
3. Bill’s Marine – Portsmouth, Virginia
4. Lighthouse Harbor Marina – Greentown, Pennsylvania
5. Captain’s Marine – Kalispell, Montana
6. McMillian Marine – Rochester, New York
7. North Florida Yacht Sales – Jacksonville, Florida
8. Don Hyde Marine – Ontario, Canada
9. Patsy’s Bay Marina – Stony Point, New York
10. Semper Speed and Marine – Madera, California