Monterey Boats, Williston, Florida, recently announced its Top Ten Monterey CSI (Customer Satisfaction Surveys) Dealers for 2016. Although having roughly only one tenth the population of the US, Canadian dealers accounted to for three of those top 10 spots.
CSI dealers earned the highest marks from their returned surveys for the 2016 Model Year. The awards were presented during the Monterey Boats annual Dealer Conference held at the Boca Raton Resort and Club in Boca Raton, Florida this month. The surveys rate each dealer on the customer’s sales experience, as well as their service experience.
“The responses that we have received from our customer service surveys demonstrate the commitment and loyalty that our dealer-partners show towards their customers,” says Monterey Boats Co-Chairman, Charles Marshall. “We are fortunate to have such an outstanding dealer-partner network, and consider it an honour to be able to present these awards to them. We applaud them for achieving excellence every day in their sales and service practices and are proud to have them represent our brand.”
Awards for the brand’s highest ranking scores for Customer Satisfaction Index are as follows:
• Don Hyde Marine – Hagersville, Ontario
• Bayview Yacht Harbour – Portland Ontario
• Roger’s Performance Marine
• Pier 53 Marine
• Gordon Bay Marine – MacTier, Ontario
• Frontenac Harbor
• Yankee Boating Center
• North Florida Yacht Sales
• Anchor Marine
• Bassett Yacht & Boat Sales
Monterey, an independent boat manufacturer, builds boat models ranging from 18 to 41 feet in length.